Terms and Conditions

   People will not be allowed to enter or stay inside the establishment in the following circumstances:

• The capacity has been covered by customers who were already inside the establishment.
• Outside of the usual hours of the different sales areas of the establishment.
• The person is a minor according to current regulations.
• The person acts violently, particularly when he or she behaves aggressively or provokes arguments, causes dangerous situations, or makes other customers or staff uncomfortable.
• The person carries a weapon or other objects that can be used as such, unless he or she is, in accordance with the provisions of the specific regulations in force, a member of the police and security forces or private bodyguards belonging to private companies, and has accessed the establishment as part of its functions.
• When the person is consuming drugs, narcotic or psychotropic substances, or presents symptoms of having done so, as well as people who present clear signs of being intoxicated or drunken behavior. Persons who have deliberately damaged the premises, caused conflict or disturbance will be removed from the premises, especially in response to complaints from other customers whose tranquility and privacy are disturbed. In such cases, the hotel may resort to the assistance of the competent police authority.
• People who, in their right mind, attack, intimidate or humiliate hotel staff will also be removed.
• People with pets will not be able to enter the establishment, with the exception of people accompanied by guide dogs, in accordance with the Law on the use of guide dogs by people with visual disabilities.
• Objects other than those common and appropriate for tourists are not allowed in the rooms.
• Electrical or gas-powered appliances are not allowed in the rooms, with the exception of those used in personal hygiene such as electric shavers, hair dryers, etc., as well as personal computers and similar appliances.